Betjale takes your personal data seriously. This Privacy Policy clearly explains what information we collect, why we collect it, and how we keep it secure.
Our Commitment
Our 6 core security pillars protect your privacy
All data transfers on betjale are secured with 256-bit TLS encryption. No one can intercept your password or payment information in transit.
Your personal and financial information is stored exclusively on secure, encrypted servers. Unauthorized access is completely prevented.
KYC documents (ID and proof of address) are accessible only to authorized compliance team members. These files are stored separately under the highest security standards.
Betjale never sells your personal data to advertisers or third parties. Your information is used solely to provide services to you.
Betjale regularly conducts third-party cybersecurity audits to identify system vulnerabilities and ensure they are resolved promptly.
You can view, correct, or request deletion of your data at any time. You have full control over your own information.
Betjale (betjale.win) is an international online gaming and Sports Betting platform serving users in Bangladesh and countries around the world. This Privacy Policy applies to the betjale website, mobile application, and all related services.
By creating an account or using any betjale service, you are considered to have accepted this Privacy Policy. If you do not agree with any part of this policy, please do not use our platform.
We believe transparency is the best policy. This document clearly explains — in plain English — what data betjale holds about you, why it is held, and how it is used.
This Privacy Policy governs our Terms and ConditionsRead alongside - for the full picture. Together, both documents form the basis of your agreement with betjale.
Betjale only collects the information necessary to provide its services. We never collect excessive or unnecessary data.
| Data Type | What Is Collected | When It Is Collected |
|---|---|---|
| Identity Information | Full name, date of birth, nationality | During Registration & KYC Verification |
| Contact Information | Mobile number, email address | At the time of account creation |
| Financial Information | BKash/Nagad/Rocket numbers, transaction history | Deposits & Withdrawals |
| KYC Documents | Copies of NID, passport, and driving license | For Identity Verification |
| Device Information | IP address, browser type, operating system | Automatically upon login |
| Usage Data | Gaming history, betting patterns, session duration | During platform usage |
Some information is collected automatically while you use betjale — such as your IP address, browser type, and which pages you visited and for how long. This data is used primarily to improve platform security and performance.
Betjale uses collected data only for specific, legitimate purposes. There is a clear reason for collecting every piece of information.
betjale never sells your data to advertisers or uses it for marketing purposes without your consent.
Betjale is very careful about sharing your data with third parties. Information may only be shared in the limited circumstances and under the specific conditions outlined below.
Important: Beyond the reasons stated above, betjale never shares your information with any third party. Your personal data is never disclosed to advertisers, data brokers, or unrelated companies.
Any third party betjale shares data with is contractually required to uphold the same standard of privacy. They may only use the data for specified purposes.
The betjale website uses cookies and similar technologies. Cookies are small text files stored in your browser that help recognize you on future visits.
You can disable non-essential cookies through your browser settings. Note that disabling certain cookies may limit some betjale features.
betjale does not use third-party tracking pixels or advertising network cookies. Your browsing behavior is never shared with external advertisers.
Betjale does not retain your data longer than necessary. A specific retention period is defined for each type of information.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of active account + 5 years | Legal Obligations |
| Financial Transactions | 7 years | Directives from Financial Regulatory Authorities |
| KYC Documents | 5 years | In accordance with AML policy |
| Gaming History | 3 years | Responsible Gaming Monitoring |
| Support Conversations | 2 years | For dispute resolution |
| Cookie Data | End of session or up to 1 year | Performance Analytics |
Once the designated period expires, betjale automatically deletes or anonymizes that data securely.
Betjale protects your data using industry-leading security technology. We don't just say it — we enforce protection at every layer.
Your Responsibilities: betjale will never ask for your password or OTP. If anyone requests this information in betjale's name, it is fraud — please report it to us immediately.
Betjale believes you have full rights over your own data. All of your rights are detailed below.
You can request to see all the information betjale holds about you at any time.
You can contact support to correct any inaccurate or outdated information.
After account closure, you may request deletion of all data except what is required by legal obligations.
You may request that your data be restricted to specific purposes only.
You can export your data in a portable format (CSV/JSON).
If you experience a data protection issue, you have the right to file a complaint with betjale and the relevant regulatory authority.
To exercise any of these rights, email us at [email protected] or reach out via live chat. We will respond within 30 business days.
Betjale strictly does not serve anyone under the age of 18. We do not knowingly collect any information from minors.
A note to parents: If you suspect your child is using betjale, please contact us immediately. We will take swift action.
As an international platform, betjale may store your data on servers located in different countries. Regardless of where your data is stored, the same high standard of protection always applies.
Betjale reserves the right to update this Privacy Policy when necessary. You will be notified of any significant changes via email or platform notification.
Previous versions are retained on our end. Any earlier version can be provided upon request.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Team directly.
When submitting a privacy request, use your registered email address and clearly state the nature of your request — this helps us resolve it faster.
Your data is secure and your privacy is guaranteed. Join the betjale community and enjoy a safe, thrilling gaming experience.